The Aftermarket Excellence Program (AEP) recognizes and rewards UniCarriers brand dealers who have achieved the highest standards of aftermarket parts & service.
MARENGO, Ill. – June 2017 – Citing excellence in aftermarket service, UniCarriers Americas Corporation (UCA) has announced the winners of its Aftermarket Excellence Program (AEP) Awards for the past fiscal year, ending March 31, 2017. The AEP is designed to reward and recognize dealers who have excelled in aftermarket parts & service. This year, eight new dealers have achieved Platinum level, the program’s highest honor.
The Aftermarket Excellence Program challenges UCA dealers to achieve the high performance benchmarks across eight unique categories, which include business planning, employee training, factory support, and customer satisfaction. Each category has a maximum point value that dealers can earn and the AEP offers a potential of 117 points in order to reach four possible award levels: Bronze, Silver, Gold, or Platinum. The end-result provides dealers with higher service margins, improved parts sales, more efficient work order processing, secured customer loyalty, and in-turn, greater and sustained profitability.
First established in 1995 as the Service Excellence Program to provide dealers with tools to implement best-in-class principles covering technical and customer service practices, UniCarriers Americas Corporation enriched the program in 2014 as the Aftermarket Excellence Program with the inclusion of parts operations metrics to create a more comprehensive aftermarket program.
“We want to increase the market share and profitability of our dealers,” said Kevin Fick, Director, Aftermarket Sales, UniCarriers Americas. “Our goal is giving UniCarriers brand dealers measureable results, implementing a variety of principles including technical training, customer service, and best practices in parts growth. The AEP provides everything they need to achieve these results.”
Dealers who achieved Platinum, Gold, Silver, or Bronze were rewarded for their efforts, which vary from aftermarket parts discounts to national recognition of their service.
“This past year, we’ve had the highest number of Platinum winners since the AEP program’s inception, and a total of eight new Platinum award winners for 2016,” Fick added.
Aftermarket Excellence Award Winners 2016
A.D. Lift Truck, St, Louis, MO USA (First time Platinum winner)
A.M. Davis, Inc., Midlothian, VA USA
CFE Equipment Corporation, Norfolk, VA USA
CFE Equipment Corporation, Jessup, VA USA
Darr Equipment, LP Houston, TX USA
Forklifts of Minnesota, Bloomington, MN USA (First time Platinum winner)
H & K Equipment, Inc., Coraopolis, PA USA (First time Platinum winner)
J.M. Equipment Co., Inc., Fresno, CA USA
Lift Solutions Inc., Grand Island, NE (All five Lift Solutions locations received Platinum level for 2016)
Lift Solutions Inc., Sioux City, IA USA (First time Platinum winner)
Lift Solutions Inc., Sioux Falls, SD USA (First time Platinum winner)
Lift Solutions Inc., Omaha, NE USA
Lift Solutions Inc., Aurora, CO USA (First time Platinum winner)
M & L Industries LLC, Metairie, LA USA
Montacargas Galeria S.A. de C.V., San Nicolas de los Garza, Nuevo Leon, Mexico
Vegusa Maquinaria, Leon, Guanajuato, Mexico
National Lift LLC, Memphis, TN USA (First time Platinum winner)
Piedmont Forklift Handling, Statesville, NC USA (First time Platinum winner)
Power Machinery Center, Bakersfield, CA USA
Power Machinery Center, Oxnard, CA USA
Select Equipment Sales, Inc., Buena Park, CA USA
Sunbelt Industrial Trucks, Dallas, TX USA
Tri-Lift NC, Inc., Greensboro, NC USA
Union Machinery, Union, MO USA
Capital Equipment & Handling, Inc., Hartland, WI USA
Carolina Material Handling Services, Columbia, SC USA
Carolina Material Handling Services, Duncan, SC USA
Carolina Material Handling Services, Ladson, SC USA
Equipment Inc., Jackson, MS USA
Forklift Systems, Inc., Nashville, TN USA
Forklifts of Michigan, Grand Rapids, MI USA
Hodge Material Handling, Dubuque, IA USA
Maquinarias S.A., Lima, Peru
Morrison Industrial Equipment Co., Grand Rapids, MI USA
Quality Forklift Sales & Service, Shakopee, MN USA
Buffalo Materials Handling, Depew, NY USA
CFE Equipment Corporation, Richmond, VA USA
Global Equipment S.A. de C.V. Tlacateco, Tepotzotlan, Mexico
Lift Truck Sales & Service, Inc., Knoxville, TN USA
Tampa Forklift, Inc., Tampa, FL USA
B & H Industrial Service, Inc., Springfield, MO USA
DM Industrial, Veracruz, Mexico
Distribuidora Nissan S.A., Bogota DC, Colombia
LPM Forklift Sales & Service, Bethany, OK USA
Montacargas y Baterias Industriales S.A. de C.V., Chihuahua, Mexico
Trinidad Import & Export Co. Ltd, Arima, Trinidad
To learn how an authorized dealership can participate in the AEP, contact your Regional Aftermarket Manager.