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The Aftermarket Excellence Program (AEP) recognizes and rewards UniCarriers brand dealers who have achieved the highest standards of aftermarket parts & service.                               

MARENGO, Ill. – June 2017 – Citing excellence in aftermarket service, UniCarriers Americas Corporation (UCA) has announced the winners of its Aftermarket Excellence Program (AEP) Awards for the past fiscal year, ending March 31, 2017. The AEP is designed to reward and recognize dealers who have excelled in aftermarket parts & service. This year, eight new dealers have achieved Platinum level, the program’s highest honor.

The Aftermarket Excellence Program challenges UCA dealers to achieve the high performance benchmarks across eight unique categories, which include business planning, employee training, factory support, and customer satisfaction. Each category has a maximum point value that dealers can earn and the AEP offers a potential of 117 points in order to reach four possible award levels: Bronze, Silver, Gold, or Platinum. The end-result provides dealers with higher service margins, improved parts sales, more efficient work order processing, secured customer loyalty, and in-turn, greater and sustained profitability.

First established in 1995 as the Service Excellence Program to provide dealers with tools to implement best-in-class principles covering technical and customer service practices, UniCarriers Americas Corporation enriched the program in 2014 as the Aftermarket Excellence Program with the inclusion of parts operations metrics to create a more comprehensive aftermarket program.

“We want to increase the market share and profitability of our dealers,” said Kevin Fick, Director, Aftermarket Sales, UniCarriers Americas. “Our goal is giving UniCarriers brand dealers measureable results, implementing a variety of principles including technical training, customer service, and best practices in parts growth. The AEP provides everything they need to achieve these results.”

Dealers who achieved Platinum, Gold, Silver, or Bronze were rewarded for their efforts, which vary from aftermarket parts discounts to national recognition of their service.

“This past year, we’ve had the highest number of Platinum winners since the AEP program’s inception, and a total of eight new Platinum award winners for 2016,” Fick added.

Aftermarket Excellence Award Winners 2016

Platinum level:

A.D. Lift Truck, St, Louis, MO USA (First time Platinum winner)

A.M. Davis, Inc., Midlothian, VA USA

CFE Equipment Corporation, Norfolk, VA USA

CFE Equipment Corporation, Jessup, VA USA

Darr Equipment, LP Houston, TX USA

Forklifts of Minnesota, Bloomington, MN USA (First time Platinum winner)

H & K Equipment, Inc., Coraopolis, PA USA (First time Platinum winner)

J.M. Equipment Co., Inc., Fresno, CA USA

Lift Solutions Inc., Grand Island, NE (All five Lift Solutions locations received Platinum level for 2016)

Lift Solutions Inc., Sioux City, IA USA (First time Platinum winner)

Lift Solutions Inc., Sioux Falls, SD USA (First time Platinum winner)

Lift Solutions Inc., Omaha, NE USA

Lift Solutions Inc., Aurora, CO USA (First time Platinum winner)

M & L Industries LLC, Metairie, LA USA

Montacargas Galeria S.A. de C.V., San Nicolas de los Garza, Nuevo Leon, Mexico

Vegusa Maquinaria, Leon, Guanajuato, Mexico

National Lift LLC, Memphis, TN USA (First time Platinum winner)

Piedmont Forklift Handling, Statesville, NC USA (First time Platinum winner)

Power Machinery Center, Bakersfield, CA USA

Power Machinery Center, Oxnard, CA USA

Select Equipment Sales, Inc., Buena Park, CA USA

Sunbelt Industrial Trucks, Dallas, TX USA

Tri-Lift NC, Inc., Greensboro, NC USA

Union Machinery, Union, MO USA

Gold level:

Capital Equipment & Handling, Inc., Hartland, WI USA

Carolina Material Handling Services, Columbia, SC USA

Carolina Material Handling Services, Duncan, SC USA

Carolina Material Handling Services, Ladson, SC USA

Equipment Inc., Jackson, MS USA

Forklift Systems, Inc., Nashville, TN USA

Forklifts of Michigan, Grand Rapids, MI USA

Hodge Material Handling, Dubuque, IA USA

Maquinarias S.A., Lima, Peru

Morrison Industrial Equipment Co., Grand Rapids, MI USA

Quality Forklift Sales & Service, Shakopee, MN USA

Silver level:

Buffalo Materials Handling, Depew, NY USA

CFE Equipment Corporation, Richmond, VA USA

Global Equipment S.A. de C.V. Tlacateco, Tepotzotlan, Mexico

Lift Truck Sales & Service, Inc., Knoxville, TN USA

Tampa Forklift, Inc., Tampa, FL USA

Bronze level:

B & H Industrial Service, Inc., Springfield, MO USA

DM Industrial, Veracruz, Mexico

Distribuidora Nissan S.A., Bogota DC, Colombia

LPM Forklift Sales & Service, Bethany, OK USA

Montacargas y Baterias Industriales S.A. de C.V., Chihuahua, Mexico

Trinidad Import & Export Co. Ltd, Arima, Trinidad

To learn how an authorized dealership can participate in the AEP, contact your Regional Aftermarket Manager.

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